FAQs

Ticketing

how to buy

You can purchase tickets to individual shows by visiting our What’s On page. Select the show you are interested in and select ‘More Details’. On the individual show page click the blue BUY SUBSCRIPTION to select 3 or more shows and save, or click the red BUY TICKETS button to proceed through to purchasing tickets.

box office

Due to the loss of our home Lismore City Hall, we do not have a physical location for you to visit us (for the time being). Best way to contact us is via telephone 6622 0300 or email [email protected]

Box Office hours are 9am-4pm weekdays and one hour before performances.

Telephone 6622 0300 to purchase tickets over the phone, or for any questions you may have about shows and ticket information.

Please note a transaction fee applies, see the event booking page for details. This fee is per transaction, not per ticket.

Gift vouchers

Get in everyone’s good books and shout your friends and family to a show, or Season subscription. Gift vouchers of varying denominations are for purchase online here or visit the Box Office.

Ticket refunds

There are no refunds on tickets except as required per law. If a refund is provided, the refund will be for the value of the ticket only, the transaction fee will not be returned. As an independent theatre company the transaction fee is essential for covering the costs incurred for Box Office staffing, software, equipment, and fees and charges from banks and payment services.

Ticket exchanges

Ticket exchanges are available to NORPA Season subscribers by contacting the NORPA box office at least 48 hours before the show commences. The unwanted ticket must be returned before the exchange ticket can be issued.

Children at NORPA performances

We’re kid friendly. Children two years and under are welcome to sit on the lap of a paying patron. All too uncomfortable? Buy an extra seat – tickets for children are sold at the Under 25 price.

Numbered seating

Tickets are issued for numbered seats unless otherwise stated.

Subscription Packages

Become a NORPA subscriber and reap these rewards.

Major discounts

NORPA subscribers enjoy a 20% discount on eligible ticket prices. Subscribe and experience world-class theatre at small town prices. And don’t forget, kids can be subscribers too – it’s a wonderful way to introduce young people to theatre and to experience events together.

best seats in the house

Buying a bundle of shows means your seats are booked well in advance, so you get the best spots and won’t ever miss a sell-out show again!

Mate’s rates

When you subscribe you can share the love by adding additional tickets for friends and family at the special subscriber price.

Flexibility

Life happens, so our subscribers are always free to exchange their tickets for another show in the season, subject to availability.

Support NORPA

Purchasing a Subscription Package is a great way to support NORPA so we can continue to present world-class performing arts to the region.

You can also create a subscription package over the phone by calling our Box Office on 6622 0300 (weekdays 9am-4pm).

Concessions

Concessions, Seniors and Groups 4+

Concession priced tickets are available to the following cardholders – Centrelink concession cardholders (Healthcare & Pension), Seniors, full-time students, Veterans Affairs, Australian Apprenticeship, Northern Rivers Writers Centre.
Concession/Seniors cards must be presented at the Box office and entry to theatre.

Groups of 4 or more enjoy concession priced tickets.

Companion Cards

For Companion Card holders, your companion’s ticket is free. Tickets can only be booked in person or by phoning Box Office. Please present your Companion Card when you collect your tickets.

Under 25

Under 25s are offered reduced price tickets at $20 for subscribers and $25 for non-subscribers. Proof of age must be presented at the Box Office. Please note patron advice for each show. Proof of age must be presented at Box Office/entry to theatre. Please note patron advice for each show.

School groups

School groups of 10 or more students receive $15 tickets per student. One complimentary ticket for teachers per 10 students. Please note patron advice for each show.

Read more about NORPA’s Theatre For Schools Program

Accessibility

NORPA is committed to ensuring accessibility for all. Please contact the Box Office to discuss accessibility needs and how we can best assist you. Call 6622 0300 or email [email protected]

Latecomers

We will do our best to seat latecomers if there is a suitable break in the performance, but some performances may have a lock-out period. It’s best to arrive in good time to check your tickets and settle into your seats without the rush.

Mobile Phones, cameras and recording equipment

Photography or recording of any kind is not permitted during a performance. Please remember to turn off mobile phones when you enter.